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Important

This content is intended for users. If you're an administrator, you can find more information about how to set up and manage your Azure Active Directory (Azure AD) environment in the administrative documentation for Azure Active Directory.

If you're having issues signing in to your account, see When you can't sign in to your Microsoft account for help. Also, you can get more info about what to do when you receive the “That Microsoft account doesn't exist” message when you try to sign in to your Microsoft account.

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The Microsoft Authenticator app helps you sign in to your accounts if you use two-factor verification. Two-factor verification helps you to use your accounts more securely because passwords can be forgotten, stolen, or compromised. Two-factor verification uses a second factor like your phone to make it harder for other people to break in to your account. You can use the Microsoft Authenticator app in multiple ways, including:

Two-factor verification. The standard verification method, where one of the factors is your password. After you sign in using your username and password, you can either approve a notification or enter a provided verification code.
Phone sign-in. A version of two-factor verification that lets you sign in without requiring a password, using your username and your mobile device with your fingerprint, face, or PIN.
Code generation. As a code generator for any other accounts that support authenticator apps.

Authenticator works with any account that uses two-factor verification and supports the time-based one-time password (TOTP) standards.

Your organization might require you to use the Authenticator app to sign in and access your organization's data and documents. Even if your user name appears in the app, the account isn't set up as a verification method until you complete the registration. For more information, see Add your work or school account.

Download and install the app

Install the latest version of the Microsoft Authenticator app, based on your operating system:

Google Android. On your Android device, go to Google Play to download and install the Microsoft Authenticator app.
Apple iOS. On your Apple iOS device, go to the App Store to download and install the Microsoft Authenticator app.

Important

If you're not currently on your mobile device, you can still get the Microsoft Authenticator app by sending yourself a download link from the Microsoft Authenticator page.

Next steps

After you download and install the app, check out the Authenticator app overview to learn more. For more setup options, see:

Authenticator app. Download and use an authenticator app to get either an approval notification or a randomly generated approval code for two-step verification or password reset. For step-by-step instructions about how to set up and use the Microsoft Authenticator app, see Set up security info to use an authenticator app.
Mobile device text. Enter your mobile device number and get a text a code you'll use for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a text message (SMS), see Set up security info to use text messaging (SMS).
Mobile device or work phone call. Enter your mobile device number and get a phone call for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a phone number, see Set up security info to use phone calls.
Security key. Register your Microsoft-compatible security key and use it along with a PIN for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a security key, see Set up security info to use a security key.
Email address. Enter your work or school email address to get an email for password reset. This option isn't available for two-step verification. For step-by-step instructions about how to set up your email, see Set up security info to use email.
Security questions. Answer some security questions created by your administrator for your organization. This option is only available for password reset and not for two-step verification. For step-by-step instructions about how to set up your security questions, see the Set up security info to use security questions article.

After you turn on two-step verification or set up the Authenticator app, you may run into issues if you use apps or older devices (like Windows Phone 8 and Xbox 360) that don't support two-step verification.

If you have two-step verification turned on and an app isn't prompting you to enter a security code when you sign in, you may be able to sign in with an app password instead. An app password is a long, randomly generated password that you provide only once instead of your regular password when signing in to an app or device that doesn't support two-step verification.

You only need to create an app password if you have two-step verification turned on and are using an app that doesn't support it.

Note: If you forgot your password, are having trouble resetting your password, can't find your security code, or have other problems signing into your account, see When you can't sign in to your Microsoft account.

How to create a new app password

To create a new app password for an app or device, take the following steps. You can repeat these steps to create an app password for as many apps or devices as you need.

Go to the Security basics page and sign in to your Microsoft account.
Select More security options.
Under App passwords, select Create a new app password. A new app password is generated and appears on your screen.
Enter this app password where you would enter your normal Microsoft account password in the application.

Note: Once you have created and entered an app password for a given app or device, you usually won't need to do it again.

Sign-in methods for apps and devices

Some apps or devices require a slightly different method of signing in. The most common ones are listed here. Click on the one that applies to you, and it'll open to display more info:

Xbox 360 console

When you turn on two-step verification, you'll be prompted to enter your Microsoft account password the next time you download your Xbox profile or sign in to the Xbox console. Follow these steps:

Visit your Security basics page online to get an app password.
Enter the app password on your Xbox 360 instead of the password for your Microsoft account.
If you don't want to reenter an app password each time you sign in to this console, select the Remember me check box.
Select Sign In.

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